Do you get frustrated when people don't respond to your emails? How does it make you feel? Neglected? Irritated? Not important?
We can make allowances for prospects, clients and friends who have other priorities, but what about emails you've sent to a supplier?
When a supplier doesn't respond to my email request, it makes me wonder,
a) How important is my business to them?
b) If they can't organise and manage their inbox, what quality of work should I expect from them?
Are [...]
Have you noticed that there are some people who you just ‘click’ with, and then there are some who you don’t? It will generally depend on whether you are in ‘rapport’ with them or not.
We often build rapport unconsciously, yet if you notice there isn’t a connection between you and the other person, and would like there to be one, then you can make a conscious effort to build rapport.
How often do you take on tasks or accept invitations that you haven’t got time for (or don’t want) because you don’t want to upset someone by saying No?
How often do you hold back from saying what you really want to say because you don’t want to appear rude or aggressive?
How much time and energy do you spend worrying about how to get out of things you shouldn’t have agreed to in the first place, or drumming up the courage to say you’re not happy?
We often confuse being assertive with being pushy or arrogant, when in fact to be assertive means ‘to behave in a confident way in which you are quick to express your opinions and feelings’.
In a conversation style, Dale Carnegie offers practical advice and techniques for how to get out of a mental rut and make life more rewarding. He advises on how to make friends quickly and easily, win people over toyour way of thinking, become a better speaker and more entertaining conversationalist and arouse enthusiasm among your associates.
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