Archive for the ‘Personal Impact’ Category

Are you putting of making a big decision?

Friday, May 27th, 2011

We make decisions every day. What to wear, which route to take, how to spend our money. The smaller decisions are relatively easy because you can probably cope with the result of making the wrong decision. But what about the bigger decisions?

What stops us from making decisions? In most cases it's the fear of getting it wrong.

'Fear' is expecting something unpleasant to happen in the future, based on the experience of something that happened in the past.

Do you remember the last 'bad' or 'wrong' decision you made? How did you manage with the fallout, the embarrassment, picking up the pieces?

The unconscious fear behind making a big decision, more often than not, is whether we can cope if we make the 'wrong decision'.

Before you make a big decision, consider whether you can handle it if it's the wrong decision. A good way of helping you to have more faith in your decision making is to determine what your style is. What's working and what's not?

Review your most recent 'good' decisions. How did you make the decision? What was your decision making strategy? Was it based on gut instinct, how it would affect other people, or was it based on fact, rationale and research. Or maybe a mixture?

I have found it useful to make a list of all the good decisions I've made and how I made them, then a list of the poor decisions I made – and how I made them. It's interesting to see a theme emerging!

My natural style is to follow my gut instinct, my emotions. I decide whether I like someone and gather personal recommendations. Yet often I forget to gather solid facts and figures and do the research. Now that I'm aware of where I've been going wrong, I know that it's important for me to use my logical and rationale side, as well as my emotional side.

Look on the bright side, when you make a wrong decision, at least you can learn from the experience. If you choose to of course.

"Good decisions come from experience, and experience comes from bad decisions." Anon
 

Building Rapport

Monday, August 2nd, 2010

Have you noticed that there are some people who you just 'click' with, and then there are some who you don't? It will generally depend on whether you are in 'rapport' with them or not.

We often build rapport unconsciously, yet if you notice there isn't a connection between you and the other person, and would like there to be one, then you can make a conscious effort to build rapport.

In the dictionary, 'rapport' is defined as 'communication, relationships, connections', therefore building rapport is about finding connections, communicating and building relationships.

Whether you run your own business, a home or work with a team, you will find it useful to know how to build rapport.
Rapport is the basis for communicating effectively and in particular can help you to:

  • Make the other person feel understood
  • Put others at ease
  • Show respect
  • Get on their level
  • Talk their 'language'
  • Build trust

In the business world, people are not just buying your product or service, they are buying YOU, and if you're looking to grow your business by attracting new clients, then building and developing rapport is essential.

When you actively build rapport, you're sending out a message to your potential client to say that you're similar to them, and we like people who are like us.

If you're not connecting with another person, it's usually because there is some kind of flaw in your communication – either how you are projecting yourself, or how you are perceiving the other person.

Research tells us that in face to face communication, your message is communicated in the following proportions:

  • 55% physiology (your posture and how you feel)
  • 38% tone of voice
  • 7% the words you use

To create rapport and demonstrate that we understand and respect the other person's model of the world, and to be like that person, we need to subtly match and mirror that person. You can match their physiology, their tone and words.

 

Win Win Conversations

Tuesday, July 27th, 2010

How often do you take on tasks or accept invitations that you haven't got time for (or don't want) because you don't want to upset someone by saying No?

How often do you hold back from saying what you really want to say because you don't want to appear rude or aggressive?
How much time and energy do you spend worrying about how to get out of things you shouldn't have agreed to in the first place, or drumming up the courage to say you're not happy?

We often confuse being assertive with being pushy or arrogant, when in fact to be assertive means 'to behave in a confident way in which you are quick to express your opinions and feelings'.

Some dictionaries define assertiveness as being aggressive, which is why I like to call it: 'Win/Win Conversations'
For me, assertiveness is the ability to say what you think or feel, or to say what you need, without upsetting the other person. It means saying what you want to say with confidence, with respect for yourself and respect for the other person.
It's about having Win/Win Conversations.

So if this means changing your behaviour – and a habit of a lifetime – is it worth it?
I think there are many benefits. When you adopt a win/win approach you will:

 

  • Handle conflict more easily
  • Feel more in control
  • Be treated with respect
  • Make better use of your time
  • Be trusted by others
  • Tackle problems head on
  • Be perceived as professional
  • Reduce your levels of anxiety and stress.
  • Feel more confident
  • Have higher self esteem

 

Convinced?

Once you understand what's stopping you from being assertive, then you can start to move forward and adopt a more healthy and resourceful behaviour. Although assertiveness (as opposed to being aggressive or passive) is often seen as a personality trait, it is in fact a skill or technique that any person can learn or use.